Kristi Faltorusso
Chief Customer Officer · I help CEOs, Founders and CS Leaders build the organizational infrastructure to secure and grow customer revenue.
Cs Team BuildCall Coaching & FeedbackCustomer Onboarding ProgramHealth Score BuildSales Enablement
Revenue size:$5M-$20M$20M-$50M$50M+
Employee size:1–10 employees
Industries:Enterprise SoftwareSaaSMedia & ContentSMB SoftwareCustomer Success & SupportFreight & Trucking
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Operator Overview
I've spent the past 14 years, building scaling and transforming Customer Success and Experience organizations in the B2B SaaS space. I spent the past 5 years as CCO at ClientSuccess supporting customers who were operationalizing ClientSuccess to scale their CS programs. Today I serve as the CEO & Principal advisor at KRISTI FALTORUSSO where I help companies build the infrastructure to do this at scale.
Expertise
Cs Team BuildSelf-claimed
45Call Coaching & FeedbackSelf-claimed
45Customer Onboarding ProgramSelf-claimed
45Health Score BuildSelf-claimed
45Sales EnablementSelf-claimed
45Customer Success & Growth
CS & Growth Profile
Retention Scope
Largest single account ARR
$3M
CS Motion
Ownership model
RenewalsExpansion
Portfolio
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